Privacy Policy

Rummy Clan owns and manages

the website https://www.rummyclan.com/;
the Rummy Clan application (“App”), a skill-based rummy application; and
such other applications, platforms and games which may be made available from time to time (together “Platform” or “Platforms”) through which You have opted to avail of certain Services by agreeing to the terms of use (“Terms of Use”), available on the home screen of the Platform.
Rummy Clan is a brand of Megashots Internet Pvt Ltd.

For the purposes of this Privacy Policy, unless defined hereunder, all capitalized terms shall have the meaning ascribed to them in the Terms of Use.

Your privacy is very important to Rummy Clan

At Rummy Clan, we believe in being absolutely transparent about our Privacy Policy so that you can focus on playing on the platform without worrying.

We maintain complete confidentiality of all your personal information (“Personal Information”) collected by us on our Platform. We have very thorough methods to safeguard your data. This Privacy Policy forms a crucial part of the Terms of Use.

This Privacy Policy is a statement of Rummy Clan's policies and procedures for collection, use, storage, processing, disclosure and protection of any Personal Information which you may be required to give or make available on the Platforms in order to use the Platforms.

This Privacy Policy applies to all current and former users accessing or using Our Platforms, or otherwise engaging with us through email or other means (collectively, “You” or “Your” or “Users”). We recommend that you go through this Privacy Policy carefully before accessing or using the Platform.

Our goal is to offer a safe, reliable and secure environment to play.

Rummy Clan respects your privacy and thus assures you that any information provided by you to Rummy Clan is protected and will be dealt with according to this Privacy Policy.

Rummy Clan shall not provide, distribute, trade, sell or rent your name, e-mail address or other personal information provided on this site to any third party or information related to your usage of the Platforms, except as provided in this Privacy Policy.

By using the Service, you (“User” or “you”) agree to the terms of this Privacy Policy. We reserve the right to amend this Privacy Policy and changes will come into effect immediately upon such change being notified on the Sites. Your continued use of the Service constitutes your agreement to this Privacy Policy and any amendments to the same thereinafter. Our Terms of Use take precedence over any conflicting provision of this Privacy Policy. Unless otherwise defined herein, capitalized terms shall have the meaning given to them in our Terms of Use.

What information we collect

To avail the facilities offered on https://www.rummyclan.com/ or through the Rummy Clan app, you will have to create a Login ID including your Username, Password and a Valid Email address.
Additionally, for participating in any tournaments / games / competitions organized by Rummy Clan where a pay-out is involved, you will need to submit your Name, Date of Birth, Telephone number, Postal/Contact address, bank account details, and PAN number. We may also collect information about Facebook account ID and sign-in information, Facebook profile photo, Facebook account ID of Facebook friends, Google account ID, PAN Number, picture of any of the government issued photo identity and address proof such as driving license, voter ID, Aadhaar card, passport and other associated details required for your KYC forms, PAN card, contact details from your mobile address book, and details of your WhatsApp profile (collectively, “Account Information”).
In addition, you might voluntarily submit additional information including profile pictures, nicknames, social media profiles, Aadhar number etc.
When you visit https://www.rummyclan.com/, certain information may also be automatically collected and stored, including the IP address of your computer, browser type and language, the date and the time during which you accessed the site, UDID and MAC data, geo-location data, the address of the website which you may have used to link to Rummy Clan.
When you visit the Rummy Clan Platforms, cookies may be left on your computer. A cookie is a small text file that uniquely identifies your browser. The cookies assigned by the servers of Rummy Clan may be used to personalize your experience on the Platforms. Moreover, cookies may also be used for authentication, game management and security purposes.
Rummy Clan may also use software applications for website traffic analysis and to gather statistics used for advertising and for determining the efficacy and popularity of the Platforms among others.
Cookies may also be assigned by the advertisers on the Platforms when you click on any of the advertisements which may be displayed on the Platforms in which case such cookies are controlled by these advertisers and not Rummy Clan.
We record your playing history on the Platforms including hands played, money deposited, wagered, won or withdrawn, game session durations, your high scores, your preferred game settings, and more broadly all actions taken within our software will be logged.
We collect information about your use of our Services, such as applications' usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
We may collect Personal Information from third party service providers, such as information about your credit history from credit agencies and other financial information which is relevant to the provision of our services, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.

How Rummy Clan uses the collected information

When you register your email address with Rummy Clan, you agree to receive email communication from Rummy Clan, entities specifically authorized by Rummy Clan and other users. You also agree and acknowledge that when you use our referral program for referring someone, Rummy Clan will send emails to that person on your behalf and the email headers will carry your email address as the address from which such emails are sent.
Rummy Clan has a policy of not sharing any personally identifiable information with anyone other than entities specifically authorized by Rummy Clan which may include advertisers and sponsors of Rummy Clan. However, Rummy Clan may use your name, Login ID and the state from where you are participating when announcing the results of any contests run on the Platforms. Such contests are further governed by the Terms and Conditions which shall be available on the Platforms as and when such a contest is run on the Platforms.
Rummy Clan conducts periodic analysis and survey of the traffic to Rummy Clan for market research and advertising purposes.
Rummy Clan reserves the right to share your registration information with Rummy Clan appointed market research and advertising companies or firms from time to time for the said purposes.
Rummy Clan may also use cumulative non-personal information for auditing and analysis purposes with the aim of improving its services.
Your playing history including hands played, money deposited or withdrawn, and other actions taken within our software can be analyzed by us for the purpose of graphical displays, user feedback, analytics and marketing either by us or by associate companies engaged for this purpose.
We may anonymize or de-identify the information collected by the services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation and for any purpose, such as for advertising or marketing purposes.
If we should ever file for bankruptcy, or become insolvent, or be acquired by a third party, merge with a third party, sell all or part of Our assets, or transfer substantially all or part of Our relevant assets to a third party, we are entitled to share all the information you have provided through the Services to our business, investment, and merger partners. The same would apply (under obligations of confidentiality / non-disclosure agreements) for potential business, investment, and merger partners.
Additionally, Rummy Clan may share personally identifiable information if sharing of such information is necessary to comply with legal processes or governmental request, or to enforce the Terms of Use and this Privacy Policy, or for prevention of fraud, or for issues involving information security, or to protect your rights or the rights of Rummy Clan or the rights of the general public.
Rummy Clan reserves the right to share your registration information, which includes your phone number and KYC, with the technology partner TAJ NETWORK using the designated API calls to manage and store the data.
We share user's phone numbers with our trusted partner, https://platform-api.tajnetwork.com, as they serve as our backend infrastructure. We ensure that all necessary security measures are in place to protect your personal information in accordance with our privacy policy.

User's Responsibility

When you register with Rummy Clan, your account is protected by means of login information which includes a username and a password that is known only to you. Therefore, you are responsible for maintaining the confidentiality of your login information including your username and password.
We suggest you do not disclose your password to anyone. If you become aware of or reasonably suspect any breach of security, including compromise of your login information, it is your responsibility to immediately notify Rummy Clan.
Rummy Clan may contain links to other websites. Such websites are governed by their own privacy policies and Rummy Clan does not exercise any control over them. It is your responsibility to read and understand the privacy policy of such websites when you follow a link outside Rummy Clan. Rummy Clan is not responsible for the privacy practices or the content of such websites.
Our services are not intended for or directed at persons under the age of eighteen (18). For any person who informs us that his age is eighteen (18) years or above, we reserve the right to access and verify the person's Personal Information, but the responsibility for not submitting any incorrect personal data remains with the user.
Data which is transmitted over the Internet is intrinsically exposed to security risks or threats. For instance, information transmitted via chat or email can be compromised and used by others. Therefore, Rummy Clan cannot guarantee any security for such information.

By using our Platforms, it is understood that you have given your consent to the collection and use of the information listed in the “Information gathered” section by Rummy Clan and its partners and affiliates.
In order to play real money games, you will be required to send money to and receive money from us. We may use third-party electronic payment processors and/or financial institutions ('ESPs') to process such financial transactions.
By accepting this Privacy Policy, you expressly consent to Personal Information necessary for the processing of transactions being shared with ESPs. We take steps to ensure that our arrangements with ESPs protect your privacy.
Our services are not intended for or directed at persons under the age of eighteen (18). For any person who informs us that his age is eighteen (18) years or above, we reserve the right to access and verify the person's Personal Information. If we become aware that a minor has attempted to or has submitted personal information via the Services, we will not accept this information and will take steps to remove such information from our records in a secure manner.
We reserve the right to conduct a security review at any time to validate your identity, age, the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms of Use and of applicable law. By using our website, you authorize us, our staff, agents and suppliers to use your Personal Information and to disclose your Personal Information to third parties for the purposes of validating the information you provide to us.
By filling your mobile number on our site, you are givingRummy Clan and its affiliates the right to contact you by Call/SMS to provide you information on all promotional activity/events conducted by Rummy Clan and its partners. Your mobile number will not be used for any third-party communication whatsoever.
Our software package contains certain features designed to detect use of automated programs that enable artificial (non-human) intelligence to play on our site. Use of such 'bot' software programs violates Our Terms of Use. By installing Our software and using the Services, you consent to our software performing any or all of the following functions:
Scan your list of active software applications while you are using the services;
Scan your list of active processes while you are using the services; and
Scan the files in your services and site-related program folders to ensure that only 'non-hacked' versions of our software are being used.
If any of the foregoing processes reveals a suspect application or process, our software may scan the files associated with the suspect application or process and compile a composite mesh (i.e., a profile that characterizes the files associated with the application or process) to be matched against profiles for known illicit automated programs.
Our software will not perform any random search of large portions of Your hard drive, equipment or files, and it will not transmit any other information to us or to any third party other than as described here.
You consent to our sharing your information with any third parties who organize offline events or tournaments on behalf of or in conjunction with Rummy Clan.
You consent to sharing information with Rummy Clan's Auditors, contractors or business process advisors
Rummy Clan shares the relevant information with our network as well ( https://plj.tajnetwork.com). In any event if you wish to know more about us or would like to know more about our privacy policy or Terms and Conditions of Terms of service - please feel free to send an email to our support team at [email protected].

How do we protect your Personal Information?

In order to protect your Personal Information in line with the applicable data privacy laws and regulations, we have implemented all appropriate technical and organizational measures as required under applicable law. Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted through the Platforms. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorized access. We request that you cooperate with us in protecting your Personal Information and comply with the following personal security measures:

Do not give third parties access to your computer or other devices when you access the Platform;
Keep your login credentials, including access code and passwords for your computer or other devices, as well as your login credentials, confidential;
Update your antivirus software when requested by your antivirus software provider; and
Do not send any confidential information by using the Platform and/or the Services.

You agree that the security measures adopted by us are reasonable to protect your Personal Information. We disclaim any liability as a result of any breach of security or unintended loss or disclosure of your Personal Information.

Data Retention and Your Rights concerning Your Personal Information

Your Personal Information may be retained and may continue to be used until: (i) the relevant purposes for the use of your information described in this Privacy Policy are no longer applicable; or (ii) we are no longer required by applicable law, regulations, contractual obligations or legitimate business purposes to retain your Personal Information and the retention of your Personal Information is not required for the establishment, exercise or defense of any legal claim; or (iii) You request us to delete your Personal Information.
You may request deletion of your Personal Information, withdraw your consent or limit your consent to us for collecting and processing your Personal Information for the purposes specified herein by writing to our customer support team at ”[email protected]”. Additionally, you may also request deletion of your Personal Information through the “Contact Us” section on the Platforms. Following your deletion request, we may, however, reserve the right to retain and store your Personal Information for our business purposes to the extent permitted by law or for complying with law or enforcing our legal rights.
Please note that your withdrawal of consent may result in us not being able to provide you with the Services or terminate any existing relationship that we may have with you.
Please also note that deletion of your Personal Information collected by third-party websites accessed through our Platforms is governed by the privacy policies of such third party websites.Rummy Clan is not responsible for the deletion of Personal Information collected by third-party websites.
You may review, correct, update and change the information that you have provided to us, at any point by writing to us at ”[email protected]”. Should you choose to update your Personal Information or modify it in a way that is not verifiable by us, or leads to such information being incorrect, we will be unable to provide you with access to our Platform or the Services. We reserve the right to verify and authenticate your identity and your Personal Information in order to ensure that we are able to offer you all our Services. We can only keep your Personal Information up-to-date and accurate to the extent you provide us with the necessary information. It is your responsibility to notify us of any changes in your Personal Information. Access to or correction, updating or deletion of your Personal Information may be denied or limited by us if it would violate another person's rights and/or is not otherwise permitted by applicable law.

Refund and cancellation policy

Refund and cancellation is not applicable on Rummy Clan, players can withdraw the deposited amount if they won.

Withdrawal Policy

The total amount you can play with is reflected on the top left corner of the app. Tap to see the Deposit and Winnings wallets and the total amount available. Mega offers you a bonus amount in your Deposit wallet to begin with, so you can start playing as soon as you sign-up. The Deposit amount is used for joining contests and can’t be withdrawn. The Winnings amount can be used for joining contests, and can be withdrawn any time.You can deposit cash using any of the popular payment methods - Cards, UPI, Netbanking or wallets. You can’t withdraw cash from the Deposit wallet, but you can use it to join contests and win money. The minimum deposit amount is specified while depositing. Lookout for exciting cashback offers in the app itself.You can withdraw cash from the Winnings wallet any time of the day, using any of the popular payment methods - withdraw through UPI, to your PayTM wallet or directly to your bank account. KYC completion is required to start withdrawing the winnings. The minimum and maximum amount that can be withdrawn is specified in the app itself.

Applicable Law and Jurisdiction

By visiting the Platforms, you agree that the laws of the Republic of India without regard to its conflict of laws principles, govern this Privacy Policy and any dispute arising in respect hereof shall be subject to and governed by the dispute resolution process set out in the Terms of Use.

Updates or Amendments to the Privacy Policy

We may revise this Privacy Policy from time to time, including without limitation as a result of legal and regulatory changes, security reasons and changes to our services, and the most current version will always be posted on the Platforms. We encourage you to review this Privacy Policy regularly for any changes.
Your continued use of our services, following the notification of such amendments on the Platforms, constitutes your acknowledgement and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

Grievances

In accordance with the IT Act and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Amrit Raj

Email: [email protected]

For any questions, feedback or complaints in relation to any matter concerning this Privacy Policy, You may contact the above designated Grievance Officer.